Insurance Account Changes

Insurance Support

Need help with updating drivers, vehicles, or other basic account changes?

Please select from the options below or scroll down for additional information.

Give Us a Call

Call our office and speak with our local support team.

Request Form

Use an easy online form to request documents from your Altasurance agent.

Use the App

Altasurance clients have access to the Glovebox app for mobile documents and other conveniences.

Give Us a Call

Call our office and speak with our local support team.

Request Form

Use an easy online form to submit your request to your Altasurance agent.

Use the App

Manage your insurance from your phone with the Glovebox app.

Insurance Account Changes Overview

Updating your Altasurance account information can be handled by choosing from your preference of several convenient methods.

Keeping your information updated when changes in your life occur helps us better manage your insurance account. Accurate information also makes sure that you receive all important communications from Altasurance, as well as your insurance carrier. And in some cases, like removing a driver or vehicle, it may even save you some money!

Before we cover how to update your account, let's go over a few examples of account-level information that you should always keep updated.

  • Drivers. Ensure that all drivers of your vehicle is accurate and up to date by adding or removing covered individuals when needed.
  • Addresses. The addresses that you have on file - both mailing and billing, are very important to keep updated. Keeping your mailing address accurate will help ensure that you receive important postal mail from Altasurance and your insurance agency. And, your billing address needs to be accurate so that you do not face any issues with payments due to bad info.
  • Contact Information. If you get a new phone number or email address please be sure to let us know right away so that we can make the changes immediately. Many important insurance communications may come by phone call, text message or email.
  • Marital status. A change to your marital status has an effect on pretty much every aspect of your life - and your insurance is no different. If you get married we will need to add your new spouse where it is required. And, should you get divorced we will need to work with you to quickly make the appropriate changes to your account and make decisions regarding your policies.

So, when you need to make one of these changes - or something else, there are a number of convenient ways to update your insurance account information. Here are a few of your options:

Mobile App

For your convenience, Altasurance clients can access and manage their account from their mobile phone using the Glovebox App, which can be downloaded on any Android or Apple phone.

Give Us a Call

If you prefer to speak with someone about the changes that you need to make then you can do so by calling the Altasurance support team. Just give us a call and let us know what you need - and we will be more than happy to help you!

By Email

When you need a simple change made - like an address or phone number changed, you can always email your primary agent. And, the Altasurance support team members that have been assigned to your account are able to tend to your requests by email, as well.

Create a Service Ticket Online

If you prefer, you can create a service ticket requesting account changes by using our Account Change Request Form. You may access the form by clicking here or using the link in the first section of this page.

Have other questions or need help?

If this quick reference did not answer your question - or if you need further assistance, please feel free to contact the Altasurance support team at any time.

Need Help with Something Else?

For your convenience, below are some of the questions our team members are most commonly asked along with respective answers.

What is Altasurance?

What is an independent insurance agency?

Why did the name change from Red Rock Insurance Group to Altasurance?

How do I file an insurance claim?

How do I pay for my insurance premiums?

Will my insurance policy renew automatically?

How do I add a driver to my insurance policy? Remove a driver?

Does my homeowners insurance policy provide coverage from flooding?

Open a Service Ticket

Need us to get to work for you?